ANZSCO 561611
Switchboard Operator
Operates telecommunication switchboards and consoles to assist callers to establish telephone connections and receive caller enquiries and fault reports.
Also known as: Telephone Operator
Skills assessment authority
Occupation lists
Not listed
Main tasks
- Operates switchboards and consoles to connect, hold, transfer and disconnect telephone calls
- Responds to caller enquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
- Investigates operating system problems and informs maintenance services
- Alerts emergency services when required
- Records details and determines charges for designated types of calls
- May monitor the efficiency of systems and maintain service sampling records
State nomination
Each state nominates different occupations for the 190 and 491 visas.
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