ANZSCO 149212

Customer Service Manager

Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.

Also known as: Client Service Manager, Service Manager

Skills assessment authority
VETASSESS
Occupation lists

STSOL

Visas for Customer Service Manager

Skilled Nominated (190)Skilled Work Regional (491)Skilled Employer Regional (494)

Main tasks

  • Develops and reviews policies, programs and procedures concerning customer relations and goods and services provided
  • Manages and trains staff providing customer services
  • Plans and implements after-sales services to handle complaints, refund requests and other feedback
  • Liaises with other organisational units, service agents and customers to identify and respond to customer expectations

State nomination

5 state(s) nominate Customer Service Manager for the 190 / 491 visa. See the details by state:

VICWASATASNT
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