ANZSCO 541111
Call or Contact Centre Team Leader
Oversees and determines work requirements, monitors telephone calls, and coaches and allocates duties to Call or Contact Centre Operators.
Also known as: Call Centre Supervisor, Contact Centre Supervisor
Skills assessment authority
Occupation lists
Not listed
Visas for Call or Contact Centre Team Leader
Main tasks
- Guides and assists Call or Contact Centre Operators in resolving problems and addressing customer enquiries
- Provides hands-on coaching to enhance team performance
- Creates and manages staff rosters to meet performance targets
- Oversees team members to ensure efficient operations
- Listens to and evaluate calls conducted by centre operators and offers constructive feedback to improve performance
Specialisations
Call or Contact Centre CoachCall or Contact Centre Workforce Planner
State nomination
Each state nominates different occupations for the 190 and 491 visas.
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