Call or Contact Centre Operator

Main tasks

• Answers incoming calls, emails and messages, and assists customers with their specific enquiries
• Provides step-by-step guidance or instructions using established manuals and guides to help customers navigate through issues
• Identifies and escalates complex or unresolved issues to appropriate departments or supervisors
• Records and updates customer information, enquiries and interactions in the company's database
• Provides additional information about the goods and services on offer to create further interest
• Arranges the dispatch of goods, information kits and brochures to customers and interested parties

State nomination

Each state nominates different occupations for the 190 and 491 visas.